Stories Fashion LLC is the operator of (www.storiesfashion.com). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
2.1 Shipping mode
Shipping will be done through the following courier service.
If any special requirement or change in shipping method please inform while purchasing online with notes and comments section.
3.1 Return Due To Change Of Mind
Stories Fashion LLC will happily accept returns due to change of mind as long as a request to return is received by us within 7-14 days of receipt of the item and is returned to us in original packaging, unused, and re-sellable condition.
Return shipping will be paid at the customer's expense and will be required to arrange their shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Stories Fashion LLC will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Stories Fashion LLC will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Stories Fashion LLC to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 working days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 working days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order
Our store operates all day during standard business hours, except on national holidays at which time the store will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Stories Fashion LLC will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
4.6 Military Address Shipping
We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
The tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Stories Fashion LLC encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Stories Fashion LLC at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
- Process of shipping the items/good conditions, (ex. courier)
- Should mention the delivery fees for local and international(If applicable)or free delivery.
- Delivery time to local and International(If applicable)
- We deliver our Products to all Countries. Shipping will be done by a third-party courier.
- Delivery within UAE cities shall be in 3 working days and from 7 to 14 working Days to International Shipping.
- UAE Delivery Fees will be a Flat Rate and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.
- Avoid any delivery delay by providing your full address along with your contact details.
- We want you to be completely happy with your orders. Unfortunately, we don’t offer refunds.
- In case of the unavailability of an item the customer will be offered other products.
- Return or exchange request emails should be sent to firstname.lastname@example.org within 1 day of receiving the order.
- Returns that are damaged, soiled, or altered will not be accepted and will be sent back to the customer.
- The expected period for reporting the services ordered to be canceled and the conditions under which cancellations will be allowed.
- Customer can cancel their order / requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 7 days for the refund transfer to be completed.